any-url
2011-02-23, 08:00 AM
Hello,
Thank you for contacting Pool.com customer service.
A few weeks ago we advised the seller that the transfer authorization code they provided us for ***.com was being rejected by the registry, and that we need them to contact their registrar and retrieve the correct authorization code.
To date they have not responded back to us so therefore I just emailed them again but this time I explicitly mentioned that any failure to provide us with the correct authorization code as quickly as possible may result with this sale being cancelled.
Even so, I do recommend that we provide the seller a few more days to resolve the issue with the authorization code.
Normally I'll try to go through the marketplace sales thoroughly at least once per week, so if by this time next week we have still not received any response back from the seller about the invalid authorization code I will let you know.
Please let us know if we can be of further assistance.
Regards,
2011.2.17
Pool.com Customer Service
Thank you for contacting Pool.com customer service.
A few weeks ago we advised the seller that the transfer authorization code they provided us for ***.com was being rejected by the registry, and that we need them to contact their registrar and retrieve the correct authorization code.
To date they have not responded back to us so therefore I just emailed them again but this time I explicitly mentioned that any failure to provide us with the correct authorization code as quickly as possible may result with this sale being cancelled.
Even so, I do recommend that we provide the seller a few more days to resolve the issue with the authorization code.
Normally I'll try to go through the marketplace sales thoroughly at least once per week, so if by this time next week we have still not received any response back from the seller about the invalid authorization code I will let you know.
Please let us know if we can be of further assistance.
Regards,
2011.2.17
Pool.com Customer Service